![]() ![]() Right click and export the 9.5 folder to create as a backup then delete it. Within that folder you will see “9.4” and “9.5” folders. To fix this issue, you must delete the registry key component that Office 2013 installs which breaks the addin on Outlook 2010.Ĭlose Outlook and open regedit.exe and navigate toĬomputer\HKEY_CLASSES_ROOT\TypeLib\\ ![]() As there are some shared components, this mix-match creates an incompatibility with each other.įirstly, you can check event viewer to see application errors that have been logged regarding the MSCRMAddin load behaviour. This happens when Office 2013 or a component of it (even Project/Visio/Lync) is installed on the user’s PC. In this situation the Outlook CRM addin is installed and enabled but when the user opens Outlook and navigates to the CRM tab, all CRM related buttons and actions are greyed out. This is how I was able to fix the issue with Outlook 2010 and CRM 2011 addin resulting in greyed out buttons. Dynamics Previous Versions Dynamics Previous Versions.Implementing Dynamics 365 Implementing Dynamics 365.Artificial Intelligence Artificial Intelligence.Dynamics 365 Products Dynamics 365 Products. ![]()
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